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When can I get my package?

Please allow up to 3 business days for our team to process your order upon confirmation of your payment. The estimated shipping time will depend on your destination.

Check shipping time details please visit our SHIPPING SECTION

What company are you using for shipping?

We collab with different shipping companies for different destinations, the shipping services are affordable and efficient.

Check shipping companies, please visit our SHIPPING SECTION

How can I get my tracking information?

We will send you an email with the shipping company and your tracking number once we fulfilled your order. If you didn't receive the email of your shipping information from us within 3 business days, please reach out to us by:

Where do you ship from/to?

We ship from Toronto. We ship to all countries in North America, South America, Europe, Asia, Oceania

Can I get free shipping?

You can get free shipping with orders over $200 CAD for CANADA/USA wide

You can get free shipping with orders over $250 CAD for rest of the world



Exchange & Orders

Can I exchange or return my jewelry?

You can exchange your product up to 14 days after delivery, please note that we don't accept refund requests currently

The previous order will only be processed for exchange once we received your returned item and received your new order(s). Please allow up to 2 working days for us to assess your returned item for exchange from the day we received the item.  

We reserve the right to reject an exchange request if the returned item does not comply with some conditions, please visit our EXCHANGE SECTION

Can I cancel my order?

Yes. If you want to cancel your order before it has already been shipped, please email us at within 12 hours of placing your order. Any orders that past 12 hours will not be eligible for cancellation, and once the orders have already been shipped we won't be able to process the cancellation request. (This term is inapplicable to the exchange process).




Are all your products original?

Yes. We are proud to say that all of our products are designed originally by our head designer. To produce from brainstorming to hand drawings to 3D modeling and handmade or 3D printed with care.


What materials are your designs made of?

We use brass, stainless steel, and sterling silver with 18k platinum plated for the metal parts. To combined with cubic zirconia, shell pearl & other precious gems. We also use 3D printing materials in some of our designs. Please visit product pages for material details of each product.



Infomation & Service


Media and Collaborations Inquiries:

Where can I find you offline?

Our design studio is located in Toronto downtown, and we have a retail location in London, UK. We also have stock available at Yugen.

For more information of our offline events, please follow our instagram: 247anonym_official for more updates!

Do you have wholesale service?

Yes. For wholesale inquiries please visit FAIRE

Do you make custom items?

Unfortunately, we don't make custom items currently. We produce our products in large volumes, the small order of custom item will take a long waiting time and high costs for you to pay, which might not be acceptable and reasonable for you.

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